Terms and Conditions

4.1 Available Products

We offer a comprehensive range of products for gardening, horticulture, and agricultural applications:

• Garden Structures: Greenhouses, polytunnels, shade houses, net houses, covered shelters, and steel frames and components
• Covering Materials: Greenhouse plastic film, shade cloth, netting, frost covers, and related covering materials
• Garden Tools & Equipment: Pruners, loppers, hand saws, shovels, rakes, hoes, mattocks, axes, and other hand tools
• Cutting Tools: Horticultural knives, grafting knives, hori-hori knives, blades, hooks, sickles, and sharpening stones
• Professional Tool Brands: Products from leading brands including Ryset, Corona, Krumpholz, Tramontina, Tina, Chikamasa, Lisam, LOWE, Nishigaki, Nisaku, Asano, Manzana Nules, and MADI
• Pots, Planters & Garden Beds: Containers, raised garden beds, and planting accessories
• Watering & Irrigation: Hoses, sprinklers, irrigation systems, and watering accessories
• Plant Support & Stakes: Trellises, stakes, ties, and plant support systems
• Garden Covers & Netting: Bird netting, insect netting, frost protection, and garden covers
• Garden Care Products: Fertilizers, soil conditioners, pest control products, and garden chemicals
• Gardener's Hardware & Accessories: Tools, fasteners, hardware, and garden accessories
• Safety & Apparel: Protective clothing, gloves, safety equipment, and gardener's apparel
• Installation & Repair Materials: Fixing accessories, repair materials, and installation components

Our product range continues to expand, and we regularly add new items from our suppliers, including the comprehensive Ryset catalogue and other leading garden tool manufacturers.

4.2 Available Services

• Custom design services
• Professional installation
• Australia-wide delivery
• Repair and maintenance

4.3 Age Restrictions - Knives, Blades, Hooks, and Sickles

We sell various cutting tools including knives, blades, hooks, and sickles. In accordance with Australian law, we cannot sell these items to anyone under the age of 18. When purchasing these products, you may be required to provide proof of age. By placing an order for any knife, blade, hook, or sickle, you confirm that you are 18 years of age or older.

5.1 Specifications

• All dimensions and weights are approximate (±5%)
• Product images are representative only
• We reserve right to substitute comparable items if exact products are unavailable
• Specifications may change without notice

5.2 Suitability

• Products are designed for gardening, horticultural, agricultural, and landscaping use
• Customers must verify suitability for their intended use and application
• Professional consultation recommended for commercial applications and large-scale installations
• Some products (particularly cutting tools and knives) are designed for professional use and require appropriate skill and safety precautions
• Age restrictions apply to certain products (see section 4.3)

6.1 Pricing

• All prices in AUD including GST
• Subject to change without notice
• We reserve right to correct pricing errors
• Installation/delivery costs additional unless specified

6.2 Payment Methods

• Credit/debit cards
• Bank transfers
• Approved payment plans (for orders >$5,000)

6.3 Payment Terms

• 50% deposit required to confirm orders
• Balance due before delivery/installation
• Late payments incur 2% monthly interest

6.4 Freight Variability

• Delivery costs may change due to carrier adjustments
• We'll contact you if increase exceeds 10% of quoted price

6.5 Pricing Policy

All prices displayed on our website are for informational purposes only and are subject to change. While we strive to keep our pricing up to date in accordance with our suppliers' price lists, occasional variations may occur.

In the event of a price discrepancy, we will notify you of the updated price before processing your order. You will then have the option to:

• Proceed with the order at the revised price,
• Cancel the order and receive a full refund, or
• Request an alternative product within a similar price range (subject to availability).

We appreciate your understanding and are committed to providing fair and transparent pricing.

8.1 Order Process

• Confirmed via email with specifications
• Site assessment may be required for installation
• Changes may incur additional charges
• Cancellation fees (25%) apply after production begins

8.2 Customer Verification

• We reserve the right to request verification of your Australian Business Number (ABN) and the nature of your business in Agriculture
• You may be required to provide documentation confirming your ABN and business activities
• Failure to provide requested verification may result in order cancellation or delay

9.1 General Terms

• Delivery times are estimates (typically 2-6 weeks)
• Not liable for delays from weather, transport, or site conditions

9.2 Business Delivery

• Business delivery is available for commercial customers only
• If you select business delivery and your products are bulky, it is your responsibility to ensure you have appropriate equipment (including forklifts) to unload products from the delivery truck
• If you select business delivery and you are not a business, you risk your product not being delivered and may incur additional fees to retrieve your order
• Business delivery customers must provide a valid business address and contact information
• Additional fees may apply for failed delivery attempts due to lack of appropriate unloading equipment

9.3 Kit Delivery Specifications

Our tunnel kits are delivered in multiple boxes, with the number varying significantly based on the kit type and size:

• Box Quantity: Kits are delivered in anywhere from 12 boxes up to nearly 200 boxes
• Box Dimensions: Individual boxes range from 10cm to 240cm in length, width, and height
• Weight Restrictions: Any box exceeding 25-30kg must be palletised for delivery
• Large Items: Some items, particularly larger plastic covers, cannot be sent without a pallet
• Pallet Requirements: Palletised items require either forklift access or depot pickup
• Home Delivery: Individual boxes under 25-30kg may be deliverable to your home address

Important: Delivery specifications are determined by freight carriers and are beyond our control. We are subject to the policies and requirements of our delivery partners.

10.1 Requirements

• Site must be level and prepared
• Customer responsible unless service included
• Requires suitable weather conditions
• Delays may incur additional charges

10.2 Process

• Professional team will schedule installation
• Typically takes 3-5 days
• Customer/representative must be present
• Includes basic setup and testing

10.3 Warranty

• 12-month workmanship warranty
• Customer responsible for maintenance
• Maintenance services available

11.1 Goods Returns

We do not offer refunds or exchanges for change-of-mind purchases.

Please ensure all order details, including product specifications, dimensions, and quantities, are correct at the time of ordering.

If you have any concerns before finalising your order, we are happy to assist to ensure everything meets your needs.

11.2 Custom and Special Orders

• Orders for custom products or made-to-order items cannot be canceled or returned once production has commenced, unless the product is faulty or not as described.

11.3. Damaged or Faulty Goods

• If an item arrives damaged or faulty, please notify us within 7 days of receipt. We will assess the issue and arrange for a replacement or refund in accordance with consumer law.

12.1 Product Warranties

• Steel corrosion resistance: 10 years
• Plastic covering: 5 years (UV degradation excluded)
• Accessories: 2 years
• Covers manufacturing defects only

12.2 Exclusions

• Extreme weather damage
• Improper installation/maintenance
• Normal wear and tear
• UV degradation
• Pest/animal damage

13.1 Preparation

• Level, well-drained site
• Minimum 1m clearance
• Suitable soil conditions
• Vehicle access (3m clearance)

13.2 Customer Responsibilities

• Site leveling/preparation
• Obtaining necessary permits
• Ensuring accessibility
• Providing utilities if needed

13.3 Site Assessment and Planning Resources

Prior to installation, customers are responsible for conducting appropriate site assessments and planning. This includes evaluating soil conditions, drainage requirements, and local environmental factors that may affect structure performance. We can assist with this if required. Ask us about our turnkey solutions.

These external resources are provided for informational purposes only and do not replace professional site assessment services. Customers should verify all information independently and consult with qualified professionals as needed.

18.1 Changes to Terms

We may update these Terms periodically. Continued use constitutes acceptance.

18.2 Governing Law

These Terms are governed by Victorian law.

18.3 Severability

If any provision is invalid, the remainder remains enforceable.

18.4 Reservation of Rights

We reserve the right to request verification of customer information, including but not limited to Australian Business Number (ABN) and nature of business in Agriculture, at any time during the ordering process or thereafter. We may refuse service or cancel orders if verification requirements are not met.