Terms and Conditions

4.1 Available Products

• Garden structures (greenhouses, shade houses, net houses)
• Steel frames and components
• Covering materials
• Fixing accessories
• Repair materials

4.2 Available Services

• Custom design services
• Professional installation
• Australia-wide delivery
• Repair and maintenance

5.1 Specifications

• All dimensions and weights are approximate (±5%)
• Product images are representative only
• We reserve right to substitute comparable items if exact products are unavailable
• Specifications may change without notice

5.2 Suitability

• Products designed for agricultural/horticultural use
• Customers must verify suitability for intended use
• Professional consultation recommended for commercial applications

6.1 Pricing

• All prices in AUD including GST
• Subject to change without notice
• We reserve right to correct pricing errors
• Installation/delivery costs additional unless specified

6.2 Payment Methods

• Credit/debit cards
• Bank transfers
• Approved payment plans (for orders >$5,000)

6.3 Payment Terms

• 50% deposit required to confirm orders
• Balance due before delivery/installation
• Late payments incur 2% monthly interest

6.4 Freight Variability

• Delivery costs may change due to carrier adjustments
• We'll contact you if increase exceeds 10% of quoted price

6.5 Pricing Policy

All prices displayed on our website are for informational purposes only and are subject to change. While we strive to keep our pricing up to date in accordance with our suppliers' price lists, occasional variations may occur.

In the event of a price discrepancy, we will notify you of the updated price before processing your order. You will then have the option to:

• Proceed with the order at the revised price,
• Cancel the order and receive a full refund, or
• Request an alternative product within a similar price range (subject to availability).

We appreciate your understanding and are committed to providing fair and transparent pricing.

7.1 Order Process

• Confirmed via email with specifications
• Site assessment may be required for installation
• Changes may incur additional charges
• Cancellation fees (25%) apply after production begins

8.1 General Terms

• Delivery times are estimates (typically 2-6 weeks)
• Not liable for delays from weather, transport, or site conditions

8.2 Business Delivery

• Business delivery is available for commercial customers only
• If you select business delivery and your products are bulky, it is your responsibility to ensure you have appropriate equipment (including forklifts) to unload products from the delivery truck
• If you select business delivery and you are not a business, you risk your product not being delivered and may incur additional fees to retrieve your order
• Business delivery customers must provide a valid business address and contact information
• Additional fees may apply for failed delivery attempts due to lack of appropriate unloading equipment

9.1 Requirements

• Site must be level and prepared
• Customer responsible unless service included
• Requires suitable weather conditions
• Delays may incur additional charges

9.2 Process

• Professional team will schedule installation
• Typically takes 3-5 days
• Customer/representative must be present
• Includes basic setup and testing

9.3 Warranty

• 12-month workmanship warranty
• Customer responsible for maintenance
• Maintenance services available

10.1 Goods Returns

We do not offer refunds or exchanges for change-of-mind purchases.

Please ensure all order details, including product specifications, dimensions, and quantities, are correct at the time of ordering.

If you have any concerns before finalising your order, we are happy to assist to ensure everything meets your needs.

10.2 Custom and Special Orders

• Orders for custom products or made-to-order items cannot be canceled or returned once production has commenced, unless the product is faulty or not as described.

10.3. Damaged or Faulty Goods

• If an item arrives damaged or faulty, please notify us within 7 days of receipt. We will assess the issue and arrange for a replacement or refund in accordance with consumer law.

11.1 Product Warranties

• Steel corrosion resistance: 10 years
• Plastic covering: 5 years (UV degradation excluded)
• Accessories: 2 years
• Covers manufacturing defects only

11.2 Exclusions

• Extreme weather damage
• Improper installation/maintenance
• Normal wear and tear
• UV degradation
• Pest/animal damage

12.1 Preparation

• Level, well-drained site
• Minimum 1m clearance
• Suitable soil conditions
• Vehicle access (3m clearance)

12.2 Customer Responsibilities

• Site leveling/preparation
• Obtaining necessary permits
• Ensuring accessibility
• Providing utilities if needed

17.1 Changes to Terms

We may update these Terms periodically. Continued use constitutes acceptance.

17.2 Governing Law

These Terms are governed by Victorian law.

17.3 Severability

If any provision is invalid, the remainder remains enforceable.