Frequently Asked Questions

Delivery FAQs

Do you deliver or can I pick up?
Where do you deliver?
Why did my shipping cost change after ordering?
How long will delivery take?
Are delivery dates guaranteed?
What delivery options do you offer?
Are there delivery restrictions?
What if I'm in a remote area?
How are tunnel kits delivered?

Installation FAQs

Do I need a permit?
What am I required to do to prepare the site?
Do you offer installation services?
How long does installation take and how many people are needed?
Are there any extra costs involved in setting up the structure?

Product Specifications FAQs

Are product dimensions exact?
How heavy and big are the structures?
How are your polytunnels different from cheaper ones that I can buy online?
Why is your 250-micron EVA film better than standard 200-micron greenhouse covers?
Is MADI Shield 250-micron EVA film available elsewhere in Australia?
What's the difference between the Starter, Elite, Pro and Premium range?
What is a Frame Starter Kit and what can I use it for?

Structure FAQs

What kind of cover can I put on my greenhouse?
Can I choose my cover type or change it in the future?
How much wind can the structure tolerate?
What maintenance does my polytunnel require?
How can I increase the life of my polytunnel?

Warranty FAQs

What warranty do you offer on your steel frames?
What’s not covered by the warranty?
How long will my frame actually last?
Why don’t you offer a 25-year warranty?
How can I maximise my frame’s lifespan?
What if I’m in a coastal area?

General Questions

What are the benefits of a polytunnel?
What kind of crops can I grow in a polytunnel?
Do you offer financing options?
Are your structures compliant with Australian building codes?
What's the difference between a polytunnel and a greenhouse?
Do you provide custom sizing and configurations?

Bird Netting FAQs

What is bird netting and how does it work?
How do I install bird netting?
When should I cover fruit trees with bird netting?
What size mesh is best for bird netting?
Do I need to follow any regulations?
Does bird netting affect plant growth or pollination?
Is bird netting safe for wildlife?
What is bird netting made from, and how long does it last?
Can bird netting be reused?
How much bird netting do I need?
Does bird netting provide shade or cooling?
Are there alternatives to bird netting?
Can bird netting be used in aquaculture?
What netting options are available for different regions?

Insect Netting FAQs

What is insect netting and how does it work?
What mesh sizes are available and which should I choose?
What sizes are available for insect netting?
How long does insect netting last?
How do I install insect netting?
Is insect netting suitable for organic farming?
Does insect netting affect airflow and ventilation?
What's the difference between insect netting and bird netting?

Frost Covers FAQs

What are frost covers and how do they work?
What frost cover weights are available and which should I choose?
How do I install frost covers?
What are the benefits of using frost covers?
How long do frost covers last?
What sizes are available for frost covers?
Are frost covers breathable and waterproof?
Are frost covers suitable for commercial use?

Weed Control FAQs

What's the difference between your weed mat products?
How do I install weed mat properly?
How long will weed mat last?
What sizes are available for weed mats?
What are the benefits of using weed mat?
How much area does each roll cover?
How do I maintain weed mat over time?
What are coir mulch discs and how do I use them?

Shade Cloths FAQs

What is shade cloth and how does it work?
What shade cloth options do you offer?
Why choose our pre-made shade cloth covers?
How do I install shade cloth?
What shade percentage should I choose?
How long will shade cloth last?
What can I use shade cloth for?

Service & Support FAQs

Do you charge for assessments?
What if I need a part you don't carry?
How quickly can you respond to urgent repairs?
Can I repair it myself with your guidance?
What areas do you service?
Need Help?

Still Unsure?

Book an appointment with one of our team members. We are here to assist you every step of the way.